Customer Class Cancellation Policy
Pilates Performance operates a minimum 4 hour cancellation policy to ensure that all of our clients have fair access to scheduled classes.
The minimum cancellation “window” is 4 hours before the start of your class. Classes booked (via on-line, by phone or at Reception) which are not cancelled outside of this time frame for whatever reason will result in a “late cancellation” on your account, which will automatically delete the class from your account or package. This applies whether you have a Membership with restricted weekly use or a Package of classes.
Similarly, if you book a class(be it via Website, at Reception or by phone) and do not turn up to take the class your account will be marked “absent” and you will lose the class from your account. Classes which are booked and cancelled (for whatever reason) before the 12 hour window will show as “early cancellation” on your account but you will not lose the class.
Pricing Option Expiration
Please be aware that (except where stated differently) most of our class packages have a 6 month expiration date, i.e. you must use the full compliment of classes you have purchased within this time-frame or you will lose the balance of unused classes. Please be advised that this is strictly enforced at all times to ensure the flexibility in adding new classes and courses from time to time for all clients to benefit from without the business being liable for any unused classes which may exist on client accounts.
“Freezing” Accounts on putting Accounts “on hold”
In general terms we do not allow for the “freezing” or putting “on hold” of classes, packages or memberships.
Under certain circumstances where an injury prevents clients from using their classes, we shall review this condition at our discretion.
Transferring or sharing classes or packs
Packages of classes or classes within any of our packs that are purchased are non-transferable and may not be shared with third parties or other existing clients.
Promotional Text Offers
From time to time Pilates Performance run discounted promotional text offers. Along with our general terms of business there are some specific conditions attaching to these offers, as follows:
- Clients may purchase more than 1 promotional text offer package at a time, however, all packs purchased on the date of the offer will have an expiration of 3 months from the purchase date. There are no exceptions to this.
- Discounted Promotional Text offers are non-transferrable.
- Discounted Promotional Text offers may not be used as Gift Vouchers for third parties.
- Discounted Promotional Text offers may not be used in conjunction with any other promotional offers-credit amounts or gift vouchers which a client may have existing on an account may not be used against the purchase of a Discounted Promotional Text.
- Discounted Promotional Offers cannot have their 3 month expiry date extended for any reason. The pack must be used in full within this designated time period.
- Discounted Promotional Text offers are non-refundable.
From time to time we run set courses in our Rathfarnham studio. These generally run for either 6,7 or 8 weeks. Please note than when you purchase a course of this nature the classes run for 6,7 or 8 weeks consecutively from the start date. Unfortunately any missed class are not Refundable or Exchangeable under any circumstance.
Terms and conditions (refund & cancellation policy)
All refunds from Pilates Performance following a cancellation shall be completed within 14 days.
Cancellation 7 days prior to start date – full refund with a euro 20 admin charge
Cancellation with more than 8 days notice prior to start date – full refund
Cancellation with less than 24 hours notice full charge with no refund
All purchases are valid for a period of 6 months (unless otherwise individually stated)
We reserve the right to cancel or reschedule our services, e.g. change class time ,type or Instructor, in which case you shall have first option to reschedule your booking. Where that is not suitable you may request and receive a full refund or part thereof if the course has commenced
PPI is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
PPIre. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 26th 2011.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sarah@PPireland.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Pilates Performance Ireland, Unit 11 Grange Park, Grange Road, Rathfarnham, Dublin 14. Ireland.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.